There are a lot of call recording software available on the market, but there is no one that stands out. Which is why we have compiled a list of the best call recording software you should consider using for your business.
The best call recording software you should consider using is a question that has been asked many times. In this blog, I will be recommending the best call recording software out there.
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Call recording software is beneficial for both companies and individuals.
There are hundreds of reasons why businesses may benefit from recording conversations, including quality assurance, staff training, compliance, record-keeping, dispute resolution, and more.
But which option will you be able to include into your daily routine? You don’t want to have to redo everything just to record phone conversations, nor do you want to pay for a million things you’ll never use.
Learn more about my top choices and approach for locating the finest call recording software for you in this article.
#1 – Nextiva Review – The Best Call Recording for Big Businesses
Many different employees in a big business need to utilize call recording for a variety of reasons. Nextiva is a corporate calling solution designed to withstand the pressure.
Consider a large customer service department: hundreds of individuals will interact with the software, from the call takers to the customer service and HR managers who will utilize it for quality assurance, staff reviews, and training.
When you multiply that by the number of departments in your office, and then by the number of offices in your company, you can see how call recording frequency and storage requirements rapidly mount up.
Nextiva addresses the issue of large-scale call recording. When you need something, it’s simple to find. All of a customer’s recordings are linked to their account whenever they phone to complain about a discussion. There’s no need to look any further.
You may record unlimited conversations and video conferences with Nextiva One’s Enterprise and Ultimate subscriptions (their voice and video service). Furthermore, both subscriptions support an unlimited number of users, allowing anybody to use the recording capabilities and view stored recordings (if you permit it).
Plus, you get access to Nextiva’s total calling service’s sophisticated capabilities, such as comprehensive voice call analytics and bespoke productivity reports.
It all fits together beautifully when you think about it. Call recording may be used for everything from training to stakeholder meetings, and it can be combined with analytics, reporting, and Nextiva’s built-in team messaging and collaboration capabilities to help your company develop. And at a large scale.
The pricing point for big teams is what closes the deal for Nextiva. For 100 or more users, the Enterprise plan is $31.95 a month per user, which covers everything I’ve mentioned above.
For teams of that size, it’s a better value and feature set than just about everyone else out there.
Are you ready to get started? Schedule a demo with Nextiva right now.
#2 – Ooma Office Pro Review — The Best Total Package Price
Many of the finest call recording tools are included in larger corporate phone systems. You can’t beat Ooma Office Pro for voice and video with all the capabilities you’ll need, including call recording.
Normally, I reserve the price information until the conclusion of these reviews, but it’s right here in the lead: Ooma Office Pro costs $24.95 per month per user.
To obtain that kind of price for the feature set you receive, you typically need at least 20 people. Ooma has a single flat fee, making it ideal for teams of any size looking to upgrade their calling capabilities.
Here’s a small sample of what that feature set has to offer:
- Receptionist on the internet
- Extensions that are virtual
- Rings with several devices and ring groupings
- SMS texting was also provided.
- App for making calls from your computer
- Transcription of voicemail
- Logs of phone calls
- Make a reservation for parking.
Furthermore, call recording may be set up to record automatically or on demand. And they’re all immediately saved in your call logs.
Keep in mind that recording capabilities are only available with the Ooma Office Pro plan, since the basic Ooma Office plan does not include them.
For a few dollars extra each month, you may upgrade to Ooma Enterprise, which offers greater customizability and analytical capabilities in the form of a complete UCaaS solution.
Ooma also provides device versatility, with its mobile app allowing you to call from anywhere, as well as conventional desk phones and base stations.
Ooma Office Pro is a contemporary business phone solution that will offer you the call recording capabilities you need for compliance and improvement in customer service, sales, and even the legal and medical professions.
Get started with Ooma now by requesting a quote.
#3 – RingCentral Review – The Best Recording Archiving and Storage
What good are recordings if you can’t readily access and save them, whether you’re utilizing them for training, posterity, note-taking, or anything else?
You receive substantial call recording limitations and a great dashboard for controlling them if you use RingCentral Office for your team messaging, video conferencing, and phone system.
You receive access to the whole array of communication tools, as well as features such as:
- Barge and call whisper
- Using a hot desk
- Call analytics in real time
- Open API
- Login with a single password
- There are many of integrations available.
RingCentral offers 100,000 call records per account, which may be stored for up to 90 days. Without even going into their technology for organizing and archiving recordings, that’s a great amount.
The RingCentral Archiver is a simple, easy-to-use dashboard for seeing and retrieving all of your company’s call records.
You may view all of your recordings, voicemails, and SMS messages at once, as well as the numbers from which they originated and when they were made or received.
The Archiver can be simply connected to Dropbox, Smarsh, or Google Drive, enabling you to sync and backup recordings to your cloud storage. That way, you’ll be able to preserve any recordings that are due to expire in 90 days.
The Archiver and automatic call recording are only available on RingCentral’s Premium and Ultimate subscriptions. On the Standard plan, you can use on-demand call recording, but you won’t have many choices for viewing, saving, or downloading them.
For most companies that need audio, video, messaging, recording, and simple archiving, RingCentral Premium is the best option. The cost of that bundle varies depending on the number of users:
- $44.99 per month for one user
- 2-99 users: $34.99 per month per user
- 100+ users: $32.99 per month per user
RingCentral’s free trial is available for teams of 50 or less people for 15 days.
Rev Call Recorder Review – The Best iPhone Call Recording App
Rev is well recognized for its audio transcription and video captioning services that are available online. More than 170,000 clients across the globe rely on it in sectors such as marketing, legal, media, education, and more.
They do, however, offer a fantastic iPhone app for recording calls.
This is a basic and easy call recording solution. It may be used for both personal and commercial purposes.
Here’s a brief rundown of Rev’s main features:
- Calls are automatically recorded both incoming and departing.
- Call recording is completely free and limitless.
- With the in-app transcription function, you can convert any recording to text.
- Recordings and transcriptions may be easily shared through Dropbox, email, and other methods.
Rev is a no-frills solution for call recordings, apart from the ability to transcribe and distribute. It’s ideal for anybody looking for a free and easy method to record phone conversations on their iPhone. Find out more.
#5 – Review of Aircall — The Best Call Center Solution
Aircall isn’t simply a call recording program. It’s a full-featured cloud-based contact center designed specifically for businesses.
It may be set up in seconds without the need for any gear, downloads, or hassles that conventional phone systems entail. The best part is that every Aircall subscription includes call recording.
Aircall is unlikely to be a feasible choice if all you need is a method to record calls on your current phone system. This software is intended for companies who need a new phone system. Call recording is only one of the numerous benefits that come with an Aircall membership.
The following are some of Aircall’s features:
- Calls are automatically recorded both incoming and outgoing.
- You may change the recording settings at any time.
- Playbacks on demand
- Integrations with CRM
- Excellent audio recording quality
- In the United States and Canada, calls are unlimited.
Aircall also offers call monitoring, call whispering, and call analytics, among other features. The entry-level package does not have these sophisticated features.
Pricing begins at $30 a month per user, with a seven-day free trial available.
#6 – Review of Talkdesk — The Best Voice and Screen Recording Software
Talkdesk is a cutting-edge cloud contact center. The ability to record calls is one of the major advantages of utilizing this platform for corporate communication.
With Talkdesk’s encrypted screen and audio recordings, you can learn more about your customers.
You’ll have more context for assessing client interactions with your support staff if you synchronize the playing of voice and screen recordings. This makes it simpler to verify compliance and give detailed feedback on your agents’ performance.
Talkdesk Speech Analytics is a function of the program. The software is ideal for evaluating calls based on consumer sentiment, keywords, themes, and other factors.
There are many ways in which this may benefit your teams. You’ll know if a large number of consumers start inquiring about a specific feature or experience the same issue. Instead of information being segregated among individual agents or teams, Talkdesk will detect patterns and notify management much more quickly.
The following are some of the other major features and advantages of utilizing Talkdesk for call recordings:
- Call recording (both inbound and outgoing)
- Options for custom storage
- Live recordings may be paused and resumed.
- Recordings may be kept for as long as you need them.
- Talkdesk’s cloud storage is accessible, or you may utilize your own storage system.
Talkdesk even offers quality assurance tools. To enhance agent performance, administrators may add time-stamped comments to recorded conversations and fill out scorecards. All of this may be controlled via a simple and user-friendly interface.
To get started, request a demo. This contact center solution’s price is determined on the number of agents on your team.
#7 – Cube ACR Review – The Best Android Call Recorder
Cube ACR is a smartphone software that is optimized for Android smartphones. It has been downloaded over ten million times all around the globe.
This simple application may also be used to automatically record calls from VoIP services such as Skype, WhatsApp, Viber, Telegram, WeChat, LINE, Slack, Hangouts, and more.
Cube ACR has surprisingly excellent recording quality for such a simple tool, and you can easily hear both sides of the conversation. Simply adjust your settings to allow VoIP conversations, automated recordings, and storage backups through Google Drive, Dropbox, and other services.
Cube ACR is constantly updating its software to guarantee that recordings are stable and dependable.
The following are some of Cube ACR’s other notable features and highlights:
- Backups to the cloud
- Mode of silence
- Geotagging allows you to see where calls are made on a map.
- With a PIN lock, you can protect your data.
- Remove outdated recordings automatically to save up space.
Simply shake your phone to indicate a key portion of the discussion, and Cube ACR will highlight that section of the call so it’s simple to locate afterwards.
While the app is popular among individuals, it also includes business-oriented functions. It interacts with a number of business tools, provides bespoke development, and has unique commercial license choices.
The app is free and has a 4.3/5 star rating on Google Play with over 510,000 reviews.
#8 – Callcap Review – The Best Call Monitoring Software
In comparison to some of the other apps on my list, Callcap is a little different. It’s not a stand-alone call recording program. Although this platform is marketed as a call monitoring and tracking solution, it also has call recording capabilities.
Marketers use Callcap to learn more about their customers’ habits. Callcap is a good option for any company looking for a more sophisticated solution than simple call recording.
All of your business calls will be automatically recorded by Callcap. These recordings may be listened to at any time. They may be used for a variety of purposes, including agent training, employee recognition, lost opportunity analysis, and conflict resolution.
All recordings are saved in the cloud and can be accessed from anywhere, and sharing recordings with team members is simple.
With third-party monitoring services, Callcap takes these records to the next level. For every incoming and outgoing calls, their experienced analysts offer impartial grading. Callcap data enables agents to enhance their performance, complete more sales, and boost customer happiness.
Callcap also has the following advantages:
- Reports on catalog item tracking
- Revenue may be tracked by campaign or by employee.
- Recording and monitoring that is secure and PCI compliant
- Pausing by hand and scrubbing by machine
- Tracking of phone calls
- Call for help.
Not everyone is suited to Callcap. Look elsewhere if you just need a simple solution for recording calls. Callcap, on the other hand, should be at the top of your list if you want one of the most sophisticated call recording and monitoring services available today.
#9 – The Best Chrome Extension For Call Recording Is Kixie PowerCall
Another all-in-one business phone solution is Kixie PowerCall. It’s a popular pick for remote teams seeking for a basic call management solution.
On Mac, Windows, and Chromebook computers, this powerful Chrome extension may be deployed in seconds. Call recording is included in all Kixie PowerCall subscriptions.
It’s simple for agents to make and accept calls from anywhere using the Chrome browser extension. With a single click, you may manage your recordings, and the program is ready to use right away.
Because Kixie PowerCall is an all-in-one phone system, it includes functions such as:
- Drop your voicemail with a single click
- Phone numbers for local presence
- Dialing via clicking on a button
- Coaching on the phone
- Insights into call reporting
Kixie PowerCall, like some of the other products on our list, is best for teams who need a full corporate phone solution. If you just require basic call recording capabilities on your current phone line, there are alternative choices that are more suited to your needs.
When you test Kixie PowerCall for seven days for free, you receive 300 free minutes.
What I looked for while I was looking for the best call recording software
When I was narrowing down the top suggestions on my list, I looked for a few things. This approach may also be used when evaluating various tools side by side while shopping around. Consider this your call recording software purchasing guide.
What is your motivation for looking for a call recording solution?
This question’s response will help you limit down your choices. Some tools excel at sales and marketing, while others excel at training, management, monitoring, and quality assurance.
For personal usage, there are smartphone applications for call recording, as well as full-featured corporate phone systems with built-in call recording capabilities.
Your choice will also be influenced by the kind of calls you’re recording. Some systems simply record conventional calls, while others also record calls on WhatsApp, Skype, and other third-party platforms.
Automatic vs. On-Demand Recording
Do you want every incoming and outgoing call to be automatically recorded? Or would you rather be in charge of when and how a recording begins and ends?
It’s important to remember that you may select between on-demand and automatic recording while you’re buying.
Automatic recording will most likely be your best choice for large-scale commercial usage. It’s one less thing for your team to consider during a call. However, you generally don’t need to record every single call you make or receive for personal purposes.
Monitoring and Call Evaluation in Real Time
For call centers, live monitoring is an essential tool. This feature enables managers or administrators to listen in on calls in real time in addition to recording them.
In general, this is a proactive approach to quality assurance.
Some software goes a step farther by giving metrics for call assessment. There are systems that may utilize recordings to give sophisticated score grades for each conversation, including sentiment analysis, conversion insights, and more.
Compliance and Security
For discussions involving sensitive information, security must be a primary concern. Credit card information, medical information, personal data, and other information are examples.
To achieve compliance, some companies must adhere to industry-wide rules. Make sure the software you’re contemplating complies with all applicable laws, even if it’s as basic as informing callers that they’re being recorded and offering them the opportunity to opt out.
Another thing to think about is how recorded calls are kept and accessible from one platform to the next.
What are the storage limitations of each plan? How simple is it to organize, retrieve, and listen to those recordings later?
Let’s suppose you’re in the middle of a customer disagreement. A client says that they never consented to your employees charging their credit card over the phone. Are you able to retrieve the recorded call fast in order to figure out what happened?
Searchable and well-organized call recording storage solutions are the finest.
Call recording software is available in a variety of sizes and forms. Your best choice will be determined by your specific goals and requirements.
In my evaluations of the best goods, I’ve made the following recommendations:
- Nextiva is the best option for large businesses.
- Ooma Office Pro offers the best overall value.
- RingCentral – Best recording archiving and storage
- Rev Call Recorder is the best iPhone call recording software.
- Aircall is the best call center solution available.
- Talkdesk is the best tool for recording voice and screen.
- The best call recorder for Android is Cube ACR.
- Best for call monitoring is Callcap.
- Kixie PowerCall is the best Chrome addon for recording phone calls.
For basic call recordings, consider using a smartphone app or a standalone call recording tool. Screen recordings, call tracking, and customer insights will all be included in more sophisticated call recording software. To obtain capabilities that go beyond call recording, choose an all-in-one business phone system.
Regardless of your call recording requirements, my suggestions in this guide will help you discover what you need.
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The best call recorder for android 2021 is a software that has been designed to record all the calls you make and receive. It is easy to use, and it can be used on both iOS and Android devices.
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